Wingoo Watches is a leader in the on-line sale of luxury watches: daily, we make sure that our customers receive the best treatment, both in terms of the quality of our watches, as well as with respect to personal data protection. Our watches are authentic and they are delivered in their original box. All watches are accompanied by an original international warranty, which covers all manufacturing faults and defects, except normal wear and tear.
Payments are safe given that the data inserted during the payment process shall be encrypted and protected with the SSL encryption protocol, using SSL EV cryptography. Transactions are further protected by the 3D Secure technology provided by Visa (Verified by Visa) and MasterCard (Secure Code). In addition to on-line payment, you can also make payment via wire transfer.
Your data shall be fully encrypted and protected both by SSL protocol, and by our internal systems according to the decree with respect to processing sensitive data. Your sensitive data shall not be sold or assigned to third parties for commercial purposes. Wingoo Watches always provides maximum discretion and privacy to its customers!
Wingoo Watches benefits from the service of DHL carrier for shipments all over the world. For this reason, you can track your order on the DHL website. The shipment is insured, the watch value being fully covered by the insurance.
Every watch has a particular availability and a delivery date which, for most watches, is 3-6 business days. You shall be informed on the delivery date if we need to order the watch. Of course, the delivery term varies depending on the area for delivery of the item. However, it generally is 1-2 days within Europe and 5-7 days in the rest of the world.
The cost of delivery varies depending on the destination of the watch:
You can pick up your order from our store, at 15/B Giuseppe Bertola Street -Torino-Italy. By selecting this option, after purchase, you will be contacted by a Wingoo Watches expert who will inform you on the date for pick up.
The order will be deemed complete upon confirmation of payment. You can track the shipment using the tracking number of the carrier. This code shall be directly available in your account. WingooWatches account, in the Orders field. After the item is shipped, you will also receive an e-mail notice in this regard.
Return is always possible, under the legal provisions. The item must be returned no later than within 14 days after its receipt. It is essential to inform our staff on your desire to return the item. The cost of transport for return shall be borne by the customer, and reimbursement shall be done only after a careful verification of the item by the Wingoo staff, after the item is received.
On the Wingoo Watches e-commerce page you can make payment by wire transfer or credit card.
Wingo Watches struggles to always provide its customers the best service and quality watches for competitive prices. For more information and for potential custom offers for certain models of watches or for large quantity offers you can contact us using the chat feature or the specified phone numbers. Our competitive prices are the result of our business process, based on the sale via the e-commerce platform. This formula allows us to make significant volumes of sales given that the reference market is world-wide.
Your sensitive data shall always be encrypted. The payment is guaranteed in our system by the SSL safety protocol and the 3D Secure antifraud protection system.
wingoowatches.it has an active messaging system which allows you to contact our team 24/7! You can request information or place an order by direct contact. You can also contact us for information on the watches using the contact form available on the website.
Yes. You can place an order from a country outside the EU.
You can order your watch on-line and, later, come and pick it up from our store in Torino. For urgent orders, please contact us by chat, email or using the contact form.
Yes. It is possible to order from outside Italy: parcels will be sent also by DHL, with a slight increase in shipment fees. In this case, payment can also be made by wire transfer or credit card. Deliveries outside the EU do not involve additional custom taxes. Before completing the order, you will be prompted to select the country of destination: the displayed price will be VAT included. In case of legal entities, invoicing will be done according to the legislation in force upon the purchase date and depending on its country of residence.
Yes. In case of deliveries outside the EU, the VAT for the purchase shall be deducted during the export stage. After the watch has left the Italian borders, the VAT shall be declared in the country of destination according to its national rate for the value of the goods (after deducting the already deducted Italian VAT). This information shall be declared to the competent authorities of the country of destination or the shipment services.
To facilitate the afore-mentioned procedure, we shall issue any necessary custom clearing documents for the delivery. Please note that any potential custom fees charged by your country of residence shall not be borne by Wingoo Watches. Therefore, we recommend our clients to contact the local customs office for more information on any potential additional expenses.
All our watches have international warranty provided by the manufacturer, for at least 24 months, according to the law. For any fault of the item covered by the warranty, you can address any authorized dealer to receive the necessary support.
The warranty covers any manufacturing faults: repair and service shall be carried out directly by the manufacturer in case of faults covered by the warranty system. Normal wear and tear is not covered by the manufacturer’s warranty.
Watches are delivered in their original box, with any documents, accessories, user instructions and maintenance guides, as well as with the international warranty certificate provided by the manufacturer.